Terms & Conditions

Last updated: 3 November 2026

Welcome to Royal Basket. These Terms & Conditions ("Terms") apply to every visit to royalbasket.pk and every order placed with us online, by phone or on WhatsApp. Please read them carefully. By placing an order you confirm that you have read and agree to these Terms, our Privacy Policy and our Refund & Return Policy.

1. About us

This website is operated by Royalbasket Private Limited, trading as Royal Basket (SECP registration no. 0356928, FBR reference no. J975487-4), Shop No. 1 & 2, Plot No. 4-C, Street No. 10 (Lane 10), Badar Commercial, Phase V, DHA, Karachi, Pakistan. Phone / WhatsApp: 0320 0201555. Email: royalbasketofficial@gmail.com. In these Terms, "we", "us" and "our" mean Royal Basket, and "you" means the customer.

2. Using our website

  • You must be at least 18 years old, or use the website with the permission of a parent or guardian.
  • You agree to give true and complete information (name, phone number, address) so we can deliver your order.
  • If you create an account, you are responsible for keeping your login details private. Tell us immediately if you think someone else has used your account.
  • You must not misuse the website, for example by placing fake orders, trying to hack or overload it, or copying its content for commercial use.

3. Orders and acceptance

  • When you place an order, you will receive an order confirmation by SMS, WhatsApp or email. This confirms we have received your order. A contract is formed when we dispatch your order.
  • All orders are subject to availability. Fresh produce depends on daily market supply. If an item is unavailable, we will contact you to offer a similar replacement (at the same or lower price) or remove it and adjust your bill. We will never send a more expensive substitute without your approval.
  • We may refuse or cancel an order if the item is unavailable, the address is outside our delivery area, the price shown was clearly wrong, payment fails, or we reasonably suspect fraud or misuse of offers. If you have already paid, we will refund you in full.
  • We may limit quantities per customer for promotional or high-demand items.

4. Prices

  • All prices are in Pakistani Rupees (PKR). Delivery charges are shown separately at checkout before you pay.
  • Prices of fresh produce change with the daily market. The price shown when you place your order is the price you pay, even if our price changes later.
  • If a price on our website is obviously wrong because of a typing or technical error, we will contact you before dispatch. You can then pay the correct price or cancel the order for a full refund.

5. Products, weights and images

  • Fruits, vegetables, meat and loose dry fruits are natural products. Size, colour, shape and ripeness vary naturally and by season.
  • Items sold by weight may vary slightly from the weight you select (usually within Β±10%). If the delivered weight is noticeably less than ordered, tell us within 24 hours and we will refund or replace the difference.
  • Product photos are for illustration. Some photos of fresh produce and dry fruits are representative images, and packaging of branded products may change. The product you receive will match the name, variety and size described on the product page.
  • Please read labels on packaged products for ingredients, allergens and expiry dates. Contact us if you need product information before buying.

6. Payment

  • We accept the payment methods shown at checkout, which may include Cash on Delivery (COD) in Karachi, online debit/credit card payment and bank transfer.
  • Discounts and Cash on Delivery: promo codes, store discounts and Royal Rewards points can be used with any payment method, including Cash on Delivery. Bank card offers currently apply at our DHA retail store only.
  • Card payments are processed securely by our licensed payment gateway and bank. We do not see or store your full card number.
  • For Cash on Delivery, please keep the exact amount ready. We may ask for advance payment for very large orders, first orders above a certain value, or after a previous COD order was refused.
  • Orders paid by bank transfer are dispatched once the payment reaches our account.

7. Bank card offers and promo codes

  • Bank card offers (currently 30% off with eligible Habib Metro Bank cards and 20% off with eligible UBL cards) are available at our retail store in DHA only, on eligible cards as decided by the bank. They are not available on website orders unless we announce otherwise.
  • Monthly or per-transaction discount limits set by the bank may apply. The bank's own terms also apply. Full details are on our Bank Card Offers page.
  • Free delivery in November: delivery is free in DHA, Clifton and nearby areas on orders of Rs 1,000 or more until 30 November 2026 – no code needed.
  • Offers and codes cannot be combined unless we say so (Royal Rewards points can be used with Cash on Delivery and free delivery), have no cash value, and may be changed or ended at any time. We may cancel orders that misuse offers (for example, many accounts for one customer).

8. Delivery

  • Karachi: same-day delivery, 8 am – 11:30 pm, 7 days a week, in DHA, Clifton and nearby areas within about 10 km of our DHA store (minimum order Rs 1,000). Delivery is free on orders of Rs 1,000 or more until 30 November 2026. After that, delivery costs Rs 120 or Rs 150 depending on your area. We use our own riders and trusted partners such as Foodpanda and Drop-off.
  • Rest of Pakistan: only dry fruits, nuts, seeds, dried berries, gift items and selected non-perishable products, by TCS or another courier, at TCS standard rates based on parcel weight (from Rs 300), usually in 2–3 working days. Fresh, chilled and frozen items are delivered in Karachi only.
  • Delivery times are estimates and may be affected by weather, traffic, strikes, public holidays or other events outside our control.
  • Please make sure someone is available at the address to receive the order. If the rider cannot reach you after reasonable attempts, the order may be returned to the store, and a second delivery charge may apply. Perishable items that cannot be delivered may not be refundable.
  • Responsibility for the goods passes to you when they are delivered to your address. Please check your order on delivery. More details: Delivery Information.

9. Cancellations

  • You can cancel your order free of charge before it is dispatched. Please contact us on WhatsApp or phone as soon as possible.
  • Once an order is dispatched, fresh, chilled and frozen items cannot be cancelled. Courier orders that are already handed to the courier cannot be cancelled.
  • Custom gift baskets and special orders prepared on request cannot be cancelled once preparation has started.

10. Returns, replacements and refunds

  • Fresh, chilled and frozen items: if an item arrives damaged, spoiled, short in weight or is not what you ordered, send us a photo on WhatsApp (0320 0201555) within 24 hours of delivery. We will replace it or refund you for that item.
  • Packaged and dry items: unopened items in original condition can be returned within 3 days of delivery. Please contact us first.
  • Approved refunds are made to the original payment method (card payments to the same card, on the amount actually paid), by bank transfer, or as store credit if you prefer, usually within 3–5 working days. Card refunds may take longer to appear, depending on your bank.
  • Full details are in our Refund & Return Policy. Nothing in these Terms limits your rights under the Sindh Consumer Protection Act 2014 or other applicable law.

11. Your personal information

We use your personal information only with your consent, and only to process, deliver and support your orders. We never sell your data. Marketing messages are sent only if you agree to receive them. Please read our Privacy Policy.

12. Reviews and messages

If you send us reviews, photos or comments, they must be honest and must not be offensive, false or illegal. We may remove content that breaks these rules. We do not publish fake reviews.

13. Intellectual property

The Royal Basket name, logo, website design, text and our own photos belong to Royal Basket and may not be copied or used without our written permission. Other brand names and logos belong to their owners.

14. Our responsibility to you

  • We will deliver products with reasonable care and skill and as described. If we fail to do so, we will replace the product or refund you, as set out above.
  • We are not responsible for delays or failures caused by events outside our reasonable control (such as weather, strikes, road closures, internet or payment network outages).
  • We are not responsible for losses that were not foreseeable, or for business losses where the products were bought for resale.
  • Our total responsibility for any order will not be more than the amount you paid for that order, except where the law does not allow this limit (for example, for death or injury caused by our negligence).

15. Changes to these Terms

We may update these Terms from time to time. The version on this page when you place your order applies to that order. The date at the top shows the latest update.

16. Governing law and complaints

These Terms are governed by the laws of Pakistan. If you have a complaint, please contact us first – we aim to reply within 2 working days and to resolve it fairly. Customers in Sindh may also approach the Consumer Protection Council or Consumer Court under the Sindh Consumer Protection Act 2014. Courts in Karachi will have jurisdiction.

17. Contact us

Royal Basket (Royalbasket Private Limited)
Shop No. 1 & 2, Plot No. 4-C, Street No. 10 (Lane 10), Badar Commercial, Phase V, DHA, Karachi
Phone / WhatsApp: 0320 0201555
Email: royalbasketofficial@gmail.com
Hours: 8 am – 11:30 pm, 7 days a week