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FAQ
Quick answers to the questions our customers ask most. Can't find your answer? WhatsApp or call us at 0320 0201555, 8 am to 11:30 pm, every day.
Delivery in Karachi
Where do you deliver in Karachi?
We deliver to DHA (all phases), Clifton and nearby areas within about 10 km of our store in DHA Phase V. Enter your address at checkout to see if we cover it, or WhatsApp us and we will confirm.
What are your delivery hours?
We deliver every day, 7 days a week, from 8 am to 11:30 pm.
Do you deliver on the same day?
Yes. Orders placed during our working hours are delivered the same day. Orders placed late at night, after 11:30 pm, are delivered the next morning from 8 am.
Is there a minimum order?
Yes, the minimum order is Rs 1,000 (product total, before delivery charges). The cart shows how much more you need to add.
How much is delivery?
Delivery is FREE until 30 November 2026 in DHA, Clifton and nearby areas on orders of Rs 1,000 or more β no code needed. From 1 December, delivery is Rs 120 or Rs 150 depending on your area. The exact charge is shown at checkout before you pay.
Can I choose a delivery time?
Yes. Write your preferred time in the order note at checkout or send it to us on WhatsApp, and we will do our best to deliver in that time.
How can I track my order?
After you order, you receive a confirmation with a link to your order status page. You can also WhatsApp us your order number at any time and we will tell you where your order is.
What if I am not at home?
Our rider will call you before arriving. If you are not home, tell us who can receive the order (family member, guard or reception) and we will hand it to them.
Can I collect my order from the store?
Yes. Choose store pickup at checkout and collect your order from Shop No. 1 & 2, Plot No. 4-C, Street No. 10 (Lane 10), Badar Commercial, Phase V, DHA, Karachi.
Delivery across Pakistan
Do you deliver outside Karachi?
Yes. Our dry fruits, nuts, seeds, dried berries, dry fruit gift boxes and selected packed items are delivered nationwide by trusted courier (such as TCS) in 2 to 3 working days.
Can I order fresh fruits and vegetables outside Karachi?
No. Fresh fruits, vegetables, dairy, chilled and frozen items are delivered in our Karachi delivery area only, so they reach you fresh.
How much is nationwide delivery?
The courier charge depends on the weight of your order and is shown at checkout before you pay.
Orders and payment
How do I place an order?
Add products to your cart, go to checkout, enter your phone number and address, and confirm. You do not need an account, but creating one lets you see your past orders and reorder faster.
How can I pay?
Cash on delivery is available. All payment options available to you are shown at checkout.
Are your prices in Pakistani Rupees?
Yes. All prices are in Pakistani Rupees (PKR) and shown in whole rupees.
Can I change or cancel my order?
Yes. Contact us on WhatsApp or phone as soon as possible. Orders can be changed or cancelled before they leave our store.
What if an item is out of stock?
We only show items that are in stock. If something becomes unavailable after you order, we will call you to offer a similar item or remove it from your bill.
Fresh fruits and vegetables
How are fruits and vegetables weighed?
Fruits and vegetables are weighed on a digital weighing scale, so you pay for the exact weight. Items sold per piece, per dozen or per bunch (such as coconut, pineapple, bananas and herb bunches) are priced as shown on the product page.
Why can the weight be slightly different from what I ordered?
Fruits and vegetables come in natural sizes, so we pack as close to your chosen weight as possible.
How fresh is your produce?
Every order is hand-picked and packed fresh at our DHA store on the day of delivery. We check quality before anything leaves the store.
Can I ask for ripe or less ripe fruit?
Yes. Write it in the order note (for example "ripe bananas" or "mangoes for 2 days later") and we will pick accordingly.
Dry fruits and gifts
What makes your dry fruits special?
Our dry fruits and nuts are premium quality and carefully selected: fresh stock, clean, uniform in size and packed hygienically. From almonds, pistachios and cashews to dates, figs and dried berries, we choose only the best.
Do you have dry fruit gift options?
Yes. We offer different premium gifting options, including dry fruit gift boxes, baskets and trays, for Eid, weddings, birthdays, corporate gifts and other occasions. Gifts can be delivered anywhere in Pakistan.
Can I send a gift to someone in another city?
Yes. Enter the recipient's name, phone and address at checkout and write your gift message in the order note. We will pack it beautifully and send it by courier.
Can I make my own custom gift box?
Yes. Tell us on WhatsApp what you want inside and your budget, and we will prepare it for you.
How should I store dry fruits?
Keep them in an airtight container in a cool, dry place away from sunlight. For longer freshness, especially in summer, keep nuts in the fridge.
Bulk and corporate orders
Do you take bulk orders?
Yes, we are open to bulk orders for offices, events, weddings, restaurants, Ramadan and Eid. WhatsApp us your list and quantities and we will send you a quote.
Do you offer corporate gifting?
Yes. We prepare dry fruit gift boxes in bulk for companies and can deliver across Pakistan. Contact us for prices and packaging options.
Our store and bank offers
Where is your store?
Royal Basket, Shop No. 1 & 2, Plot No. 4-C, Street No. 10 (Lane 10), Badar Commercial, Phase V, DHA, Karachi. Open every day, 8 am to 11:30 pm.
Do you have bank card discounts?
Yes, at our physical store in DHA: 30% off with eligible Habib Metro Bank cards and 20% off with eligible UBL cards. Bank card discounts are available in-store only, not on online orders. See Bank Card Offers.
Returns and quality
What if an item is damaged or not fresh?
Send us a photo on WhatsApp at 0320 0201555 within 24 hours of delivery and we will replace the item or refund you. See our Refund & Return Policy.
What if I receive the wrong item?
Tell us on WhatsApp within 24 hours and we will exchange it at no extra cost.
Contact us
How do I contact you?
WhatsApp or call 0320 0201555 (8 am to 11:30 pm, every day), or email royalbasketofficial@gmail.com.