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Refund & Return Policy
Refund & Return Policy
We want you to be happy with every order. If something is not right, we will fix it.
Fresh produce, dairy, chilled and frozen items
If an item arrives damaged, spoiled, short in weight or is not what you ordered, send us a photo on WhatsApp at 0320 0201555 within 24 hours of delivery. We will replace the item on your next delivery or refund you for that item.
Packaged and dry items
Unopened packaged items in their original condition can be returned within 3 days of delivery. Please contact us first to arrange the return.
Items we cannot return
- Opened or used packaged items, unless they are faulty.
- Fresh, chilled or frozen items reported more than 24 hours after delivery.
- Items damaged after delivery because of incorrect storage.
How refunds are paid
Approved refunds are made by bank transfer, or as store credit on your next order, within 3 to 5 working days.
Cancellations
You can cancel your order free of charge before it is dispatched. Contact us on WhatsApp or phone as soon as possible.