Privacy policy

Last updated: 2 November 2026

Royal Basket ("we", "us", "our") runs the online store at royalbasket.pk. We respect your privacy. This policy explains, in simple words, what personal information we collect, why we collect it, who we share it with and what choices you have.

In short: we use your information to process, deliver and support your orders, and – as explained in sections 6 and 7 – to measure and show relevant ads on platforms such as Facebook, Instagram, TikTok and Google. We never sell your personal information, and you can opt out of ad tracking at any time.

1. Who we are

Royal Basket (Royalbasket Private Limited), Shop No. 1 & 2, Plot No. 4-C, Street No. 10 (Lane 10), Badar Commercial, Phase V, DHA, Karachi, Pakistan.
Email: royalbasketofficial@gmail.com
Phone / WhatsApp: 0320 0201555

2. What information we collect

  • Details you give us when you order: name, mobile number, email address, delivery address, city, and any delivery notes.
  • Order details: products bought, order amount, payment method (Cash on Delivery or online), discount codes used, and order history.
  • Account details (only if you create an account): your login email and saved addresses.
  • Messages: what you send us by email, phone, WhatsApp or our contact form.
  • Device and browsing data: IP address, device and browser type, pages and products viewed, items added to cart, and similar data collected through cookies, pixels and similar technologies (see section 6).
  • Card details: when you pay online, your card number, CVV and OTP are entered directly on the secure page of our licensed payment gateway / bank. Royal Basket does not see or store your full card number. The gateway may check the first digits of your card (the BIN) only to confirm if a bank card offer applies.

3. Why we use your information

  • To confirm, prepare, pack and deliver your order, and to call or message you about it.
  • To take payment and apply eligible bank or brand discounts.
  • To handle returns, refunds, complaints and customer support.
  • To understand how our website is used and to improve it.
  • To measure our advertising and to show you relevant Royal Basket ads on other websites and apps, such as Facebook, Instagram, TikTok and Google (see sections 6 and 7).
  • To prevent fraud and keep our store safe.
  • To keep records required by Pakistani tax and accounting laws.

4. Marketing messages – only with your consent

We send offers and news by SMS, WhatsApp or email only if you tick the box to agree (for example at checkout or when signing up for our newsletter). You can stop at any time by clicking "unsubscribe", replying STOP, or contacting us. Order updates about an order you placed are not marketing and will still be sent.

Checkout and cart reminders: if you start an order on our website but do not finish it, we may send you a reminder email with a link back to your cart. You can stop these at any time using the unsubscribe link.

Review requests: after your order is delivered, we may email you once to ask for a product review. Leaving a review is optional, and only your first name and the review you choose to write are shown publicly.

5. Who we share your information with

  • Delivery partners – our own riders, Foodpanda, Drop-off, TCS or other couriers receive your name, phone number and address to deliver your order.
  • Payment partners – our payment gateway and banks, to process online payments and card offers.
  • Shopify – the platform that hosts our online store, stores order data securely and sends order and reminder emails. Shopify may also use store data to improve its services and ad personalization, as described in Shopify's own privacy policy.
  • Judge.me – our product reviews service, which receives your name, email and the products you ordered so it can send a review request and show reviews you choose to post.
  • Advertising and analytics partners – Meta (Facebook and Instagram), TikTok and Google, as explained in sections 6 and 7.
  • Government authorities – only when required by Pakistani law or a valid legal order.

We do not sell, rent or trade your personal information to anyone.

6. Cookies, pixels and advertising

Our website uses essential cookies so your cart and checkout work.

We also use cookies, pixels, web beacons and similar storage technologies from third parties, including Meta (Facebook and Instagram), TikTok and Google. These third parties may use these technologies to collect or receive information from our website and elsewhere on the internet – such as the pages you visit, products you view, items you add to your cart and purchases you make – and use that information to provide measurement services, to target ads, and to show you relevant Royal Basket ads on their platforms.

7. Customer information we send to advertising partners

To measure our ads accurately, we may also send certain information directly from our store to Meta, TikTok and Google (for example through Meta's Conversions API), such as the event (for example "purchase"), order value and products, and contact details such as your email address or phone number. Contact details are converted into a coded form (hashed) before they are sent, and are used only to match your visit or purchase to an ad, not to show your details to anyone. These partners use this information under their own privacy policies.

8. How to opt out of ad tracking

You can choose not to have your information used for interest-based ads at any time:

  • Ask us: email royalbasketofficial@gmail.com or WhatsApp 0320 0201555 and we will stop sending your contact details to advertising partners.
  • Your browser: block or delete third-party cookies in your browser settings, or browse in private mode.
  • Your phone: turn on "Limit Ad Tracking" (iPhone: Settings β†’ Privacy & Security β†’ Tracking) or "Delete advertising ID" (Android: Settings β†’ Privacy β†’ Ads).
  • Meta (Facebook / Instagram): in your account go to Settings β†’ Accounts Center β†’ Ad preferences β†’ Ad settings, and turn off "Activity information from ad partners". You can also see and clear off-Meta activity under Your information and permissions β†’ Your activity off Meta technologies.
  • TikTok: in the app go to Settings and privacy β†’ Ads, and turn off ad personalization based on data from partners.
  • Google: visit adssettings.google.com and turn off personalized ads.
  • Industry opt-out tools: optout.aboutads.info and youronlinechoices.eu.

Opting out does not stop ads from appearing, but they will be less related to your visits to our website. If you visit from a country where the law requires your consent before advertising cookies are used, our website will ask for your consent first.

9. How we protect your information

Our website uses a secure (HTTPS) connection. Order data is stored on Shopify's secure systems. Only staff who need your details to serve you can see them, and our partners must keep your information confidential and use it only for the purposes described in this policy.

10. How long we keep your information

We keep order records for as long as needed to serve you and to meet legal and tax requirements (usually up to 6 years). Marketing consent records are kept until you withdraw consent. After that, data is deleted or made anonymous.

11. Your rights

You can ask us at any time to:

  • See the personal information we hold about you.
  • Correct wrong or old information.
  • Delete your information (except records we must keep by law).
  • Withdraw your consent for marketing, or opt out of ad tracking.
  • Close your customer account.

Email royalbasketofficial@gmail.com or call / WhatsApp 0320 0201555. We will reply within 7 working days. We may ask you to confirm your identity first.

12. Children

Our store is meant for adults. We do not knowingly collect information from children under 18. If you think a child has given us their details, please contact us and we will delete them.

13. Laws we follow

We handle your information in line with the laws of Pakistan, including the right to privacy under Article 14 of the Constitution of Pakistan, the Prevention of Electronic Crimes Act 2016, the Electronic Transactions Ordinance 2002, the Sindh Consumer Protection Act 2014, and the National E-Commerce Policy of Pakistan. When the Personal Data Protection law of Pakistan comes into force, we will update this policy to follow it.

14. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date at the top. Big changes will be shown on our website.

15. Contact us

For any question or complaint about your privacy, contact:
Royal Basket, Shop No. 1 & 2, Plot No. 4-C, Street No. 10 (Lane 10), Badar Commercial, Phase V, DHA, Karachi
Email: royalbasketofficial@gmail.com
Phone / WhatsApp: 0320 0201555
Hours: 8 am – 11:30 pm, 7 days a week